This policy is a plain-language starting point for the Bayon HMS service. It should be reviewed by qualified legal counsel before it is relied on as a final production policy.
1. Who this applies to
Bayon Digital operates Bayon HMS, a hotel operations system. This policy applies to visitors of our public website and authorised users of the Bayon HMS service.
2. Information we process
Depending on how a property uses Bayon HMS, we may process account details, hotel operational data, guest reservation details, stay history, invoice and folio information, and communications sent to our team.
3. Why we use information
- To provide, secure, and support Bayon HMS.
- To respond to demos, contact requests, and account questions.
- To maintain records needed for hotel operations, reporting, and troubleshooting.
- To meet applicable legal, tax, accounting, and payment obligations.
4. Guest data and property responsibilities
Hotels remain responsible for ensuring they have an appropriate lawful basis to collect and use their guests' information. Bayon processes that information to provide the service on the property's instructions.
5. Payments
Bayon HMS may record payment-related information needed for folios, invoices, and KHQR workflows. We do not intend to store payment credentials such as card numbers. Payment services may have their own privacy notices and terms.
6. Retention and security
We retain information for as long as needed to provide the service, meet legal requirements, resolve disputes, and enforce agreements. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.
7. Contact
For privacy questions, contact support@bayonpms.com.